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ello-kontakt

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Get in touch with our team – we would be pleased to assist. Either with the contact form or directly over the phone.

Phone: +49 711 400 567 20

Email: kontakt@ello-rollator.com

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FAQ

About ello

 What actually is ello?

ello is an electric rollator which is developed by the company eMovements based in Stuttgart.

What benefit has the electric motor?

With an electric drive, users associate a high speed. In the case of ello, the electric motor in the rear wheels ensures more safety and comfort. The users can walk longer distances again or do the shopping comfortably.

Which advantages offers ello in addition?

Besides the electric drive, ello offers further extras. Functions like an integrated emergency service, an optional anti-theft device and the positioning function provide additional safety. In case of an emergency, the user can make an emergency call via the SOS button. The stored contacts are informed via text message about the distress call including location. Light, horn and cane holder are also part of the standard equipment.

How much does ello cost?

With the market launch, ello will be offered at a recommended retail price of 2.890 Euro (incl. 7 % sales tax) in Germany. The price in Austria and Switzerland can differ due to tax.

Is ello paid by the health insurance?

No, health insurances only offer low flat-rate payments which are not relevant for ello.

How long does the battery last?

The battery lasts for one usage day – pure driving time is up to 3 hours.

How long does it take to charge the battery?

The battery can be charged simply overnight – app. 8 hours.

How can the battery be charged?

By very simple removal, at home with the provided power supply.

How fast is ello?

From slow walking speed up to fast walking speed. Up to 5,5 km/h are technically possible.

What is the weight of ello?

ello weighs below 14 kg – incl. battery. Due to the technology, most of the weight is in the rear wheels which leads to good handling characteristics.

How much weight can ello stand?

ello is loadable up to 120 kg (this applies to the seat net, not for additional load in driving mode).

How much weight can I load into the bag?

Theoretically, you can fil up the bag completely – we recommend 5 kg. After own tests, ello can stand 15-20 kg.

How does the emergency system work?

By pressing the SOS button for 3 seconds. A text message is sent to the stored contacts with the current position as online map link.

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